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Airport Shuttle SA Terms and Conditions

Airport Shuttle SA set out to provide a safe reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

Please inform Airport Shuttle SA as soon as you are aware of flight delays and change of scheduled flight times.

Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction, we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.


Right to Refusal

Airport Shuttle SA reserves the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.
Corporate Shuttle may charge for any costs involved.


All quotes, where given, are final upon booking confirmation.


We will calculate fares based upon mileage incurred, time and out of pocket expenditure.

The charge rate will vary according to the type of vehicle/service required for the journey.

We operate a fixed rate for journeys to, or from Pretoria/Johannesburg and Oliver Tambo International Airport.

Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Corporate Shuttle reserve the right to charge the Client for any extra mileage and time.


We reserve the right to apply a surcharge to:

– Additional stops on route
– Trailer
– eToll


Airport Shuttle SA assume a journey request is still valid until:

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Airport Shuttle SA and receives confirmation by the member of staff that it is cancelled.

2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Airport Shuttle SA may charge for any costs incurred until the time when it is apparent that Airport Shuttle SA have been satisfactorily informed of a cancellation of booking or Airport Shuttle SA have been unable to contact the Passenger.

  • There would be no charge for a journey cancelled 24 hours prior to dispatch.
  • Where a journey is cancelled in less than a 24 hours and driver has not been dispatched, the Client will be liable for a 50% cancellation charge.
  • Where a journey is cancelled in less than a 24 hours and driver has been dispatched the Client will be liable for a full cancellation charge.
  • Where the driver is unable to find a Passenger after making all reasonable efforts, the Client may be charged.
  • Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a full cancellation charge.


Cancellation Charge

A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver, when he is unable to pick up a passenger.


Waiting time

Where a driver has to wait beyond the appointed time to collect a Passenger, whether it is the fault of the Passenger or Client, or arises from circumstances beyond their control, the Client will be liable to pay Airport Shuttle SA for the waiting time.


Route variation

We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.